SMTP Relay Mail Server Integration

QuestionPro SMTP Relay lets you send survey invitation emails using your existing email service. SMTP relay uses your corporate SMTP server settings for sending emails and provides authenticity and thereby avoids the email invite being flagged off as SPAM/Junk mail.

To set up the mail server integration, go to: Login » My Account (Top Right Corner)

Select Global Settings from the My Account drop down.

On the global settings page, under email server, the default email server is set to SurveyAnalytics.

From the Send Via drop down, You can select the SMTP option

Here, enter all required details and click on Save Changes

It depends - but very likely yes. The way the SMTP Relay system works is that, your servers will be the initial receivers of the email - even if the email is not destined to your domain. This makes sure that your servers are the initial point of contact as they email out to the wider world.

Your IT staff may want to know the IP address from which we'll be sending emails (to be allowed to relay.) - Please click here to get a list of the IP addresses for our outbound servers.

By using the SMTP Relay, all emails that you send are routed through your servers. For example, if you are sending email invitations to gmail, hotmail etc. - and you would want to route all the emails through your servers - for corporate accountability, standards, archiving etc. - the SMTP Relay functionality will make sure this happens.